AI Features

Your Asisto AI receptionist is powered by advanced voice AI technology. Here's what it can do for your business.

Natural Conversations#

Human-Like Voice#

Your AI receptionist speaks with a natural, human-like voice. Callers can have normal conversations without feeling like they're talking to a robot.

Features include:

• Natural pauses — The AI pauses naturally, just like a human
• Acknowledgments — "I see," "Got it," "Let me check that for you"
• Context awareness — Remembers what was said earlier in the conversation
• Interruption handling — Responds gracefully when callers interrupt

50+ Languages#

Serve customers in their preferred language. The AI automatically detects the caller's language and responds accordingly.

Popular languages include:

• English, Spanish, French
• Mandarin, Hindi, Arabic
• German, Italian, Portuguese
• Japanese, Korean, Vietnamese
• And 40+ more

Appointment Booking#

Real-Time Availability#

The AI checks your actual calendar availability in real-time:

• Syncs with Google Calendar, Outlook, or Apple Calendar
• Prevents double-bookings automatically
• Shows only times when staff is available

Service Selection#

The AI guides callers through choosing a service:

1. Describes available services
2. Explains durations and prices if configured
3. Helps callers choose the right option

Intake Questions#

Collect important information during booking:

• "Is this your first visit?"
• "Do you have insurance?"
• "What's the reason for your visit?"

Customize questions for each service.

SMS Confirmations#

After booking, the AI automatically:

• Sends a confirmation text to the customer
• Includes appointment date, time, and location
• Sends email confirmation (if email provided)

Call Handling#

Call Routing#

The AI intelligently routes calls based on:

• Caller's request
• Time of day (business hours vs. after hours)
• Urgency of the matter

Transfer to Human#

For complex situations, the AI can transfer calls to your team:

• Routes to your fallback phone number
• Explains why the transfer is happening
• Provides context to the human agent

After-Hours Handling#

When you're closed, the AI can:

• Take messages for callback
• Book appointments for the next available time
• Provide basic business information
• Transfer urgent calls to an emergency line

Spam Filtering#

Automatically identifies and handles robocalls and spam, so your team only deals with real customers.

Information & FAQs#

Business Information#

The AI knows and can share:

• Your business hours
• Location and directions
• Services offered
• Pricing information

Common Questions#

Handle frequently asked questions automatically:

• "What are your hours?"
• "Where are you located?"
• "Do you accept insurance?"
• "How much does X cost?"

Call Documentation#

Transcripts#

Every call is automatically transcribed:

• Full conversation text
• Speaker identification (AI vs. caller)
• Timestamps for each exchange

AI Summaries#

Get quick summaries of what happened:

• Main topic of the call
• Actions taken (appointment booked, info provided)
• Follow-up needed

Recording (Optional)#

If enabled, calls can be recorded for:

• Quality assurance
• Training purposes
• Dispute resolution

Returning Caller Recognition#

When someone calls back, the AI:

1. Identifies them by phone number
2. Reviews their history — past appointments, previous calls
3. Personalizes the greeting — "Welcome back, John!"
4. Offers relevant options — "Are you calling about your appointment tomorrow?"

This creates a more personal experience that builds customer loyalty.

Continuous Learning#

Your AI receptionist improves over time:

• Learns your business specifics
• Adapts to common caller questions
• Becomes more efficient at booking

Tips for Best Results#

1. Complete your setup fully — The more info you provide, the better the AI performs
2. Keep hours updated — Accurate business hours prevent booking conflicts
3. Configure intake questions — Get the information you need upfront
4. Review transcripts — Understand what customers are asking
5. Update services regularly — Keep pricing and durations current