Frequently Asked Questions

Find answers to the most common questions about using Asisto.

Getting Started#

How long does setup take?#

Most businesses complete setup in under 5 minutes. The onboarding wizard walks you through everything step by step.

Do I need any technical knowledge?#

No technical skills required. If you can fill out a form, you can set up Asisto.

Can I try before I buy?#

Yes! Start with our Pay Per Appointment plan (free to set up) and only pay when you book appointments.

Calling & AI#

Will callers know they're talking to an AI?#

Most callers don't realize it. Our AI uses natural speech patterns, appropriate pauses, and human-like responses. We've designed it to sound professional and helpful, not robotic.

What happens if the AI can't answer a question?#

The AI will either:

• Offer to transfer the caller to a team member
• Take a message for callback
• Provide your contact information for follow-up

You control this behavior in your settings.

Can the AI handle accents and different speaking styles?#

Yes! The AI is trained to understand a wide variety of accents, speaking speeds, and communication styles.

What languages does the AI support?#

Over 50 languages, including English, Spanish, French, Mandarin, Hindi, Arabic, Portuguese, German, Japanese, Korean, and many more.

Appointments#

How does calendar integration work?#

Connect your Google Calendar, Outlook, or Apple Calendar. The AI checks real-time availability and books directly to your calendar.

Can I set which times are available for booking?#

Yes! Configure your business hours and the AI will only offer times within those hours. You can also block off specific times or days.

What if someone needs to cancel or reschedule?#

The AI can handle cancellations and rescheduling. It will update your calendar automatically and notify you of changes.

Do customers receive confirmation?#

Yes, customers automatically receive SMS and/or email confirmation with appointment details.

Phone Numbers#

Do I get a new phone number?#

Yes, we provision a phone number for your AI receptionist. You can also port an existing number or forward calls from your current number.

Can I keep my existing phone number?#

Absolutely! You can either:

• Port your number to Asisto
• Forward your existing number to your Asisto number

What if I have multiple locations?#

You can have a phone number for each location. Each number can have its own settings and routing rules.

Billing & Plans#

When am I charged?#

• Pay Per Appointment: Charged when an appointment is successfully booked
• Unlimited: Billed monthly on your signup anniversary
• Enterprise: Custom billing terms

Can I change plans?#

Yes, upgrade or downgrade anytime from your dashboard. Changes take effect immediately.

What if I go over my plan limits?#

On Pay Per Appointment, there are no limits—you just pay per booking. Unlimited has no limits by design.

Is there a contract?#

No. All plans are month-to-month with no long-term commitment.

Security & Privacy#

Is my data secure?#

Yes. We use bank-level 256-bit encryption for all data. Your information is stored on secure, SOC 2 compliant servers.

Are call recordings private?#

Call recordings are only accessible to you and your authorized team members. We never share or sell your data.

Is Asisto HIPAA compliant?#

We're HIPAA-ready for healthcare practices. Contact us for a Business Associate Agreement (BAA) if needed.

Who owns my customer data?#

You do. You have full ownership of all call recordings, transcripts, and customer information.

Troubleshooting#

The AI isn't answering calls#

Check these common issues:

1. Is your phone number active in settings?
2. Are your business hours configured correctly?
3. Is call forwarding set up properly (if using your existing number)?

Callers are complaining about call quality#

Ensure callers are using a stable phone connection. Call quality depends on both ends of the connection.

Appointments aren't showing in my calendar#

1. Check that your calendar is connected in settings
2. Verify the calendar sync is active
3. Make sure you're looking at the correct calendar

I need to change my business information#

Go to Settings > Organization Information to update your business details, hours, and contact information.

Still Have Questions?#

Can't find what you're looking for? We're here to help:

• Email: support@asisto.com
• Contact Form: /contact
• Response Time: Within 24 hours (faster for Unlimited and Enterprise plans)