Messages & SMS

The Messages page lets you manage SMS and MMS conversations with your customers — all in one place. Whether the AI sent an automated confirmation or you need to follow up manually, every text thread is organized and searchable.

Conversations Overview#

Your conversations list shows all SMS threads with customers. Each conversation displays:

• Contact Name — The customer's name (or phone number if unknown)
• Last Message Preview — A snippet of the most recent message
• Timestamp — When the last message was sent or received
• Message Count — Total messages in the thread

Conversations update in real time — new messages appear automatically without refreshing the page.

Viewing a Conversation#

Click any conversation to open the full message thread:

• Complete History — All messages displayed chronologically
• Sender Badges — Each message is labeled as AI, Human, or Customer so you always know who said what
• Media Attachments — Images, documents, and other files are shown inline with previews
• AI Analysis — When the AI processes an incoming message (such as an image), you'll see its analysis annotations
• Timestamps — Every message shows when it was sent

Sending Messages#

Reply to any conversation or start a new one:

1. Open a conversation (or click Compose to start a new thread)
2. Type your message in the reply area
3. Optionally attach files — images, documents, and other media
4. Click Send

Attachments are previewed before sending so you can verify what you're sharing.

MMS & Media Support#

Asisto supports rich media messaging:

• Send images and documents — Attach files directly from your computer
• Receive MMS — View photos, screenshots, and files customers send you
• Inline previews — Media is displayed right in the conversation thread
• AI Vision — When customers send images, the AI can analyze them and provide context

Archiving Conversations#

Keep your inbox clean by archiving conversations you no longer need front and center. Archived threads can be accessed later if needed.

SMS Opt-Out & Compliance#

Asisto respects customer communication preferences and TCPA compliance:

• Customers can reply STOP to opt out of SMS messages
• Opted-out contacts are flagged automatically
• The system prevents sending messages to opted-out numbers
• Customers can reply START to opt back in

Tips for Using Messages#

1. Follow up after calls — Send a quick text after missed calls to stay connected
2. Use media — Share documents, directions, or photos when a text is easier than a call
3. Check sender badges — Know whether the AI or a team member sent each message
4. Archive old threads — Keep your active conversations list focused on current customers