Dialer

The dialer places real calls from your browser. No desk phone, no headset software, and the number your customers see is one of yours.

Opening the dialer#

Access the dialer from multiple places:

• Dialer page: Navigate to Dialer from the sidebar
• Contact profile: Click a contact's phone number to pre-fill the dialer
• Favorites: open a pinned contact from the sidebar and call them from their record
• Floating button: A compact dialer button is available throughout the dashboard

Making a call#

1. Enter the number: Use the 12-key dialpad or type a number directly
2. Select your caller ID: Choose which of your provisioned phone numbers to call from
3. Press Call: The call begins dialing

Your browser will request microphone permission the first time you make a call. This is required for the call to work.

Under the number picker the dialer says two things: which of your lines is placing the call, and what the recipient's handset will display. Where you have verified a number you already own, that is what they see, even though the call runs on your Asisto line. See Caller ID.

Call states#

During a call, the dialer moves through these stages:

Controls during a call#

While connected, you have several controls:

• Mute / Unmute: Toggle your microphone on or off
• Keypad (DTMF): Send touch-tone digits during the call (useful for navigating phone menus)
• Hold: from the in-call bar, which stays on screen as you move around the dashboard. The caller hears hold music rather than silence
• Call Timer: See how long you've been on the call
• End Call: Hang up with one click

Handing the call to the AI#

You can pass a live call to the AI mid-conversation, and take it back again:

Give to AI#

During an active call, press Give to AI to transfer the conversation to your AI receptionist. The AI takes over and continues the call, useful when you need to step away or when the caller needs to book an appointment.

Take Back#

If the AI is handling a call and you want to resume, press Take Back to rejoin the conversation.

In practice this means you can open a call yourself and let the AI take over the booking, or let the AI answer and step in when the conversation needs you.

Taking a call in the browser#

The dialer rings as well as dials. When the receptionist decides a caller needs a person, or a caller presses the key that reaches one, your browser rings with the caller's number and you can Answer or Decline.

Declining passes the caller on to the next destination rather than dropping them, so turning down a call is safe.

Dialling from a contact#

When you open the dialer from a contact's profile, the phone number is automatically filled in. This makes it easy to:

• Return missed calls with one tap
• Follow up on recent conversations
• Call favorite contacts instantly

Worth knowing#

1. Grant mic access: Allow microphone permission when prompted for the best experience
2. Choose the right caller ID: Select the phone number that matches the location or context of the call
3. Use AI handoff: Start calls personally and hand off to the AI for appointment booking
4. Use the keypad: DTMF tones let you navigate automated phone systems during outbound calls